Summary: As a sales support representative, you will be responsible for supporting salespeople and sales territories in the specialized building materials industry. Responsibilities include, but are not limited to, answering product inquiries via phone and email, taking customer orders, assisting with scheduling, and coordinating with outside salespeople, vendors, and customers. Additionally, this position is often combined with customer service initiatives and requires providing support to outside sales representatives as needed.

Responsibilities for the Sales Support role:

• Entering and taking orders via phone, email, and customer purchase orders.
• Managing customer orders until they are complete and ready for shipment.
• Assisting customers with questions concerning stock levels, tracking, return paperwork, product information, sales quotes, and basic technical knowledge via phone and email.
• Resolving customer concerns promptly and thoroughly.
• Reviewing and revising purchase orders to ensure orders match price sheets and specs.
• Communicating regularly to outside sales team members on customer interaction and order control.
• Learning products, systems, and sales processes in a fast-paced environment
• Communicating clearly with other sales support staff regarding credit, accounting, purchasing, and customer management.

Job experience and requirements:

• Must be a highly motivated self-starter capable of multi-tasking.
• Must have a can-do, customer-oriented attitude.
• Having 2-3 years of experience in the building industry/materials field is preferred.
• Being proficient in Microsoft Office Excel, Word, Outlook, and CRM experience is preferred.
• Must have excellent communication skills.
• Must be detail-oriented.
• Must be able to work in a fast-paced environment and meet deadlines.

Schedule:

Monday to Friday

Ability to commute/relocate:

Houston, TX: Reliable transportation or plans to relocate before starting work is preferred.

Experience:

Sales Lead Generators & Telemarketers: 1 year (Preferred) Customer service: 1 year (Preferred)